Devon Referral Support Services

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  • New Devon CCG

DRSS is part of NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG).

link to main new devon ccg web site

  • Contact DRSS

DRSS is based at two sites:

Bridge House
Collett Way
Newton Abbot
Devon TQ12 4PH

Ground Floor, Windsor House
Tavistock Road
Plymouth
Devon PL6 5UF

Helpdesk: 01626 883 888

Email: cab.helpdesk@nhs.net


  • DRSS Purpose

Everything we do supports healthy people, living health lives in healthy communities.

We do this by ensuring individuals access the right advice, care or treatment in a timely manner.


  • DRSS Ethos

Provide a supportive, efficient, patient centred service in a professional manner Recognise and respect each other, our differences and our opinions Work & communicate together to uphold an honest and open environment for our department

Never heard of us? Who we are and why we exist

Quick Links: Clincal guidelines ¦ Patient Involvement ¦ DoS Hub ¦ Reporting ¦ Bulletin ¦ Documents

Devon Referral Support Services (DRSS) is a referrals contact centre which supports individuals in getting the right advice, care or treatment in a timely manner, and we are very passionate about this! We can't do this work alone though and work closely with a wide range of people, groups and organisations within our local communities, and further afield, to build collaborative, sustainable systems and solutions within the context of local CCG priorities.

We also provide a range of services that complement and support the contact centre:

  • facilitation of service and commissioning redesign across Devon to address financial recovery (such as demand management).
  • managing localised pages of the National Directory of Services (DoS) to ensure the database reflects current service provision in Devon, Cornwall and Isle of Scilly.
  • managing 18 community clinics, and booking the physiotherapy service in South Devon.

DRSS are part of the Collaborative Business Service arm of NEW Devon CCG and provide services for a number of organisations including the 3 local CCGs, NHS England and Devon Partnership Trust for a population of 1.3 million people.

DRSS provides services to NEW Devon CCG, South Devon and Torbay CCG and the eastern locality of Kernow CCG.

To see the latest feedback on DRSS from patient opinion please CLICK HERE.