Devon Referral Support Services

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  • New Devon CCG

DRSS is part of NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG).

link to main new devon ccg web site

  • Contact DRSS

DRSS is based at two sites:

Bridge House
Collett Way
Newton Abbot
Devon TQ12 4PH

Ground Floor, Windsor House
Tavistock Road
Plymouth
Devon PL6 5UF

Helpdesk: 01626 883 888

Email: cab.helpdesk@nhs.net


  • DRSS Purpose

Everything we do supports healthy people, living health lives in healthy communities.

We do this by ensuring individuals access the right advice, care or treatment in a timely manner.


  • DRSS Ethos

Provide a supportive, efficient, patient centred service in a professional manner Recognise and respect each other, our differences and our opinions Work & communicate together to uphold an honest and open environment for our department

GP Referral Facilitation

The GP Referral Facilitators (GPRFs) who work with DRSS are committed to providing clinical support to the teams in order to facilitate the smooth running of the service and patient pathways. The role includes:
  • Supporting local GPs, dentists, opticians and their practices requiring referral advice or with other queries.
  • Providing advice, training and support to non-clinical patient choice facilitators working at DRSS
  • Assessing referrals against relevant CCG commissioning policies
  • Clinical referral guideline review and development.

Clinical Support

DRSS employs 12 GPs (1.15 WTE in total) to support the referral process and perform clinical referral triage on a daily basis. They are all registered on the performers list and either work in GP practices as partners or salaried GPs, or are locum GPs. These members represent all the localities of the NEW Devon CCG, South Devon and Torbay CCG and South East Cornwall.

Pre-Choice Triage (PCT)
There are an increasing number of specialties in all four of the acute Trusts in Devon where referrals are seen by a consultant, or specialist clinician, within 48 hours of the referral being raised on the national e-Referral System. This enables them to review the information sent by the GP in the referral letter and decide the most appropriate course of action for the patient. This may include:

  • Advice and Guidance (via a management plan) back to the practice
  • Sending the patient straight for a test (either in addition, or as an alternative, to a consultant appointment)
  • An upgrade to an urgent appointment
  • An upgrade to a 2ww appointment
  • A consultant or non consultant outpatient appointment
Where PCT is not in place this screening usually happens when the patient attends their first outpatient appointment at the hospital, often leading to patients having multiple hospital appointments to get to the right place.

For more information on GP Referrals and PCT please click on the links to your local Formulary and Referrals web sites: North and East Devon | South and West Devon.

Archive of GPRF articles


Article from Jon Wride - Why has DRSS rejected my referral? [pdf [479kB] - June 2014]

Article from Tom Debenham - Rapid Referral Review? [pdf [464kB] - Feb 2014]