Devon Referral Support Services

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  • New Devon CCG

DRSS is part of NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG).

link to main new devon ccg web site

  • Contact DRSS

DRSS is based at two sites:

Bridge House
Collett Way
Newton Abbot
Devon TQ12 4PH

Ground Floor, Windsor House
Tavistock Road
Plymouth
Devon PL6 5UF

Helpdesk: 01626 883 888

Email: cab.helpdesk@nhs.net


  • DRSS Purpose

Everything we do supports healthy people, living health lives in healthy communities.

We do this by ensuring individuals access the right advice, care or treatment in a timely manner.


  • DRSS Ethos

Provide a supportive, efficient, patient centred service in a professional manner Recognise and respect each other, our differences and our opinions Work & communicate together to uphold an honest and open environment for our department

Directory of Service (DOS) for Devon, Cornwall & Isles of Scilly


Service Update - June 2014

The Directory of Services (DoS) Team for the 3 CCG's in Devon and Cornwall has now been established for 18 months. It is hosted by NEW Devon CCG and is part of the group of services that come under the umbrella of DRSS. The DoS is an electronic national database which is a single source of safe, accurate and consistent information about services that can provide health and social care for patients.

Where we are now - After positive assessment and sign off by the Department of Health for 'Gold Standard' population of the DoS and validation procedures implemented, the DoS Team has supported our 111 Service Provider (SWAST) to achieve a successful 'go live' and bedding in period and will continue to work closely with our 111/999 colleagues on an on-going basis.

Our aim now is to develop the DoS further to capture information about all unplanned and unscheduled services. To achieve this information being shared, the team are working with a new development whereby all Healthcare Professionals and Social Care Practitioners will be able to access a search tool to be installed on desktop, laptop and mobile devices. The aim is to integrate into mainstream working, a robust way of accessing live data held in the DoS via a single application. The aim is to reduce the number of individual service lists and databases and for trusted information to be available on a single platform for commissioners, providers and patients to use with the assurance that the information is correct, validated and up to date at all times.

The DoS Team work within the wider strategic environment linking with allied healthcare organisations in our areas as well as other CCG's representatives across the South West Region and colleagues on a national basis. Exciting new projects that the DoS Team are currently involved in -
  • DoS viewable for Paramedics to have on their on-board tough books - this allows them to make informed choices with a patient to help steer away from ED's (right care, right place, right time EPCR initiative)
  • DoS to be accessed by front desk staff in GP practices, OOH Provider, ED's, MIU's, Single points of access hubs for Social Care, Age UK etc., allowing the searcher to find local services within health and social care service provision.
  • DoS that can be placed on 111 call handlers monitors to give patient service information when a NHS Pathways triage is not necessary.
  • An 'App' for mobile phones - designed to be used by the general public to identify the nearest open resource such as Pharmacist, Dentist, MIU/WIC, GP, Optician etc. using the device's GPS or via postcode input. This same live data will also feed direct NEW Choices.
  • Working with Public Health and Councils to integrate both Health and Community Social Care service lists to form 'One DoS'. Working with Devon County Council (DCC) in the first instance as a Devon pilot project, this example could be rolled out to cover the rest of the South West region and will help support the rest of the country to adopt the same 'One DoS' approach.
  • Working with commissioners to capture detail relating to change of service provision through 'Transforming Community Services' (Commissioning Framework 2014/16)
  • Supporting the South West Academic Health Science Network (AHSN) to gain a wider understanding of South West Region service provision and supplying the Network with detailed services gap analysis on request.
  • Working with DRSS Choose and Book Team to capture the full list of services that are missing from either CAB & DoS and recording these on the appropriate database.
  • Working with DCC to establish a clear process to capture daily capacity of care beds within Devon. DoS will support the functionally and all appropriate Health and Social Care staff will be able to view the most up to date bed status within all Nursing and Residential Homes.
If you are interested to find out more about the work the DoS Team is involved in and understand how we can support you.

Please contact Nicky Morrish -nicky.morrish@nhs.net and The DOS Team d-ccg.dossupport@nhs.net or on 01626 883 892.