Devon Referral Support Services

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  • New Devon CCG

DRSS is part of NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG).

link to main new devon ccg web site

  • Contact DRSS

DRSS is based at two sites:

Bridge House
Collett Way
Newton Abbot
Devon TQ12 4PH

Ground Floor, Windsor House
Tavistock Road
Plymouth
Devon PL6 5UF

Helpdesk: 01626 883 888

Email: cab.helpdesk@nhs.net


  • DRSS Purpose

Everything we do supports healthy people, living health lives in healthy communities.

We do this by ensuring individuals access the right advice, care or treatment in a timely manner.


  • DRSS Ethos

Provide a supportive, efficient, patient centred service in a professional manner Recognise and respect each other, our differences and our opinions Work & communicate together to uphold an honest and open environment for our department

Practice Helpdesk Team

01626 883 888

cab.helpdesk@nhs.net


Our role is to provide a general helpline service for practices which can be accessed using the contact details above. This can cover queries regarding the use Choose and Book, where to direct a particular referral or any general questions regarding the overall DRSS services.

Another key role is providing support in the management of referrals on Choose and Book. For instance, we run daily checks to ensure that all 2 Week Wait referrals have a booked appointment, we also follow up on referrals where the patient hasn't contacted, or been contacted by, the DRSS teams after a specific period of time.

We also provide patients with assistance if they have any general queries regarding their referral or choice of provider. This service is available to patients from both NEW Devon CCG, South Devon and Torbay CCG and East Cornwall Locality practices.

Useful links Details
Patient Appointment Request Forms For all specialites, these leaflets contain key information for patients about their referral
Newton Office contact list All team numbers and generic emails
Plymouth Office contact details All team numbers and generic emails
Team contacts For all teams in DRSS and Clinical Leads

Quick links to information about DRSS

This information has been developed for patients and members of the public.
What is DRSS?
Information about the role of DRSS
What happens next with my referral?
Flow diagram demontrating the referral process from GP to DRSS
News & Information
Latest local updates
Contact details for patients
For DRSS, NEW Devon CCG and other NHS services